A Hertfordshire husband and wife have instructed the legal experts at YourHolidayClaims following a ruined stay at Club Hotel RIU Karamboa, Cape Verde
Retired couple Mr and Mrs Coffey travelled to the five-star resort in late August 2017 to celebrate a milestone birthday.
Unfortunately, rather than toasting the happy occasion, the pair were left suffering from debilitating illness symptoms such as stomach cramps and diarrhoea.
Speaking to the specialist YHC claims team, Mrs Coffey is certain that poor hygiene standards at the Cape Verde hotel were responsible for their illness. She alleges to have witnessed a number of hygiene breaches and states that the food âcould not be trusted.â
âBurger patties were raw in the middle and sausages were not cooked through. I cut into some pork and blood ran out,â she adds.
âOne morning I decided to have some scrambled eggs for breakfast at the dining room by the pool and I was shocked when I saw green mould running through it. I called the floor supervisor and pointed this out to her, she spoke to the woman behind the counter about it, who pulled the dish back slightly. I called the supervisor again and requested it be moved away from the food area as other people could still reach it, only then was it removed.
âThis was my husbands treat for my 70th birthday, ruined!â
YHC experts helped couple launch claim
Still ill on their return home, the Coffeys contacted the dedicated team at YHC to see if they could make a claim for holiday illness in Cape Verde.
After speaking with our friendly claims experts, the sickness stricken pair instructed Litigation Executive Leigh Carroll on a no win no fee basis.
Commenting on the case, Leigh said: âI am saddened to learn of Mr and Mrs Coffeys experiences at Club Hotel RIU Karamboa.
âFalling ill on holiday can be incredibly distressing, especially when that trip is to mark a special occasion such as a birthday.
âI sincerely hope that the tour operator and hotel work together in order to address the issues raised above.
âHere at YHC, we would always advise anyone who is unfortunate enough to fall ill on a package holiday to report their illness and seek medical attention.â
Could YHC help you receive thousands in a no win no fee claim?
If you or your loved ones have been affected by an outbreak of illness in a Cape Verde package holiday hotel within the last 3 years, you too could be entitled to bring a risk-free claim for damages against your tour operator.
To speak to Leigh, or any one of our Cape Verde illness experts, call 0330 100 2851.
Or, if you would prefer that we call you back, answer a few questions online to get closer to the compensation you deserve.
In the meantime, why not check out our recent success stories and learn how we helped holidaymakers, just like you, receive thousands in successful claims for holiday illness.