Couple’s Cape Verde holiday crushed by illness results in legal action

A Hertfordshire husband and wife have instructed the legal experts at YourHolidayClaims following a ruined stay at Club Hotel RIU Karamboa, Cape Verde

Retired couple Mr and Mrs Coffey travelled to the five-star resort in late August 2017 to celebrate a milestone birthday.

Unfortunately, rather than toasting the happy occasion, the pair were left suffering from debilitating illness symptoms such as stomach cramps and diarrhoea.

Speaking to the specialist YHC claims team, Mrs Coffey is certain that poor hygiene standards at the Cape Verde hotel were responsible for their illness. She alleges to have witnessed a number of hygiene breaches and states that the food “could not be trusted.”

“Burger patties were raw in the middle and sausages were not cooked through. I cut into some pork and blood ran out,” she adds.

“One morning I decided to have some scrambled eggs for breakfast at the dining room by the pool and I was shocked when I saw green mould running through it. I called the floor supervisor and pointed this out to her, she spoke to the woman behind the counter about it, who pulled the dish back slightly. I called the supervisor again and requested it be moved away from the food area as other people could still reach it, only then was it removed.

“This was my husband’s treat for my 70th birthday, ruined!”

YHC experts helped couple launch claim

Still ill on their return home, the Coffey’s contacted the dedicated team at YHC to see if they could make a claim for holiday illness in Cape Verde.

After speaking with our friendly claims experts, the sickness stricken pair instructed Litigation Executive Leigh Carroll on a no win no fee basis.

Commenting on the case, Leigh said: “I am saddened to learn of Mr and Mrs Coffey’s experiences at Club Hotel RIU Karamboa.

“Falling ill on holiday can be incredibly distressing, especially when that trip is to mark a special occasion such as a birthday.

“I sincerely hope that the tour operator and hotel work together in order to address the issues raised above.

“Here at YHC, we would always advise anyone who is unfortunate enough to fall ill on a package holiday to report their illness and seek medical attention.”

Could YHC help you receive thousands in a no win no fee claim?

If you or your loved ones have been affected by an outbreak of illness in a Cape Verde package holiday hotel within the last 3 years, you too could be entitled to bring a risk-free claim for damages against your tour operator.

To speak to Leigh, or any one of our Cape Verde illness experts, call 0330 100 2851.

Or, if you would prefer that we call you back, answer a few questions online to get closer to the compensation you deserve.

In the meantime, why not check out our recent success stories and learn how we helped holidaymakers, just like you, receive thousands in successful claims for holiday illness.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Couple’s Cape Verde holiday crushed by illness results in legal action
2017-10-10T14:23:14+00:00
Jennifer Hodges