Couple sue Thomson after cruise from hell

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A couple are suing Thomson after a  nightmare cruise holiday where they contracted Norovirus.

The couple are among 50 cruise ship passengers who are suing Thomson following their trip on the ship, Island Escape.

Just two days into their holiday, the couple fell violently ill with the suspected norovirus bug and suffered symptoms of vomiting.

The couple say their holiday was ruined by illness as they had to spend most of their trip confined to hotel rooms or cabins.

Grandmother-of-three Mrs Newcombe, aged 69, said: “Ive never been so ill and once we were off the ship it continued. We love Palma as we have been before, but we couldnt do anything. We had to just stay in the hotel.

“It was supposed to be a relaxing holiday but we didnt enjoy it at all.”

On return, the couple say they were offered £400 compensation, but declined it in favour of legal action after reading other passengers experiences online.

Mr Newcombe said: “They offered us £400 compensation once we got back, but we looked online and realised there were other people in the same situation as us. We declined the compensation and have decided to take legal action instead.”

Thomson has apologised for the Newcombes ruined holiday but defended the companys record. A spokesman said: “We are sorry to hear of Mrs Newcombes experience on board the Island Escape.

“As this case is now subject to legal proceedings it would be inappropriate for us to comment further.”

Tracy Stansfield, an experienced solicitor at YourHolidayClaims who specialises in claiming compensation for holiday accidents and illness, said: “Norovirus can completely ruin a holiday, and severe symptoms of diarrhoea and sickness often mean the affected parties cannot leave their rooms for days on end. Anyone who has suffered illness or injury on a cruise ship should contact us as soon as possible to discuss compensation.”

Was your holiday ruined by illness on board a cruise ship?

The expert solicitors at YourHolidayClaims have over 50 years’ combined experience. They have the background knowledge and expertise to help you receive the very best outcome for your holiday illness claim.

To speak to one of our expert holiday claim solicitors today, call us on  0330 100 2851.

Or you can simply complete our quick holiday illness contact form.

If you’ve fallen ill during a cruise ship holiday and would like more information on how the holiday claims experts at YourHolidayClaims can help you, read more about how we can help you after sickness on board a cruise ship.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
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Dianne Cherry
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Couple sue Thomson after cruise from hell
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