Compensation pay-out for family after Lanzarote hotel hell

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A mum whose two young boys suffered serious bouts of gastric illness following a holiday in Lanzarote has spoken about the familys ordeal following the settlement of two out of three of their cases.

Jackie Rushforth, from Mirfield, Yorkshire has won a four figure settlement from tour operator The Global Travel Group after the nightmare holiday at the Bluebay Lanzarote Hotel, formerly the Hotel Lanzarote Bay, in 2010 with her sons Oliver and Oscar.

The 42-year-old decided to pursue legal action after Oliver, now aged 10, was diagnosed with Salmonella and Campylobacter when he returned home. It took three weeks for the diarrhoea to stop. His seven-year-old brother Oscar – who was only four at the time – is still suffering from diarrhoea and stomach problems three years on.

Negotiations continue on behalf of Oscar. Jackie said: “We should have happy memories about our trip rather than memories of the illness suffered.

“The condition around the areas where food was being served was poor. I saw birds landing on some of the tables and cockroaches scurrying around. I felt strongly that the tour operator should be held to account. Standards should be improved so other families dont have to go through what we have.”

Tracy Stansfield, Holiday Illness Claims Solicitor at Farnworth Rose said: “It is shocking to hear cases such as this where young children become seriously ill as a result of poor food hygiene in a holiday hotel. We are still reading reports of severe sickness at the hotel as recently as June this year, and anyone who has been affected should contact us as soon as possible.”

Contact our Holiday Illness Claims Team

If you have been ill during your stay at the BlueBay Lanzarote Hotel, contact our team of expert holiday illness solicitors today to find out how much your claim is worth. Make sure you are well informed by learning more about your Spain holiday illness claim.

As the UK’s market leader, we have the experience, expertise and background knowledge to secure the maximum compensation you may be entitled to and will represent you and any of your loved ones who may have been affected on a no win, no fee basis.

For more information or to start you claim, contact us directly on  0330 100 2851.

Or you can start your claim online by completing our online enquiry form.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Compensation pay-out for family after Lanzarote hotel hell
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