“Cockroaches in the restaurant” as illness continues at Holiday Village Tenerife

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“Cockroaches in the restaurant” as illness continues at Holiday Village Tenerife

Yet more hard-earned family holidays have been ruined by illness at the Holiday Village Tenerife in Puerto de Santiago.

If illness struck during your holiday within the last three years, it is not too late to claim the compensation that is rightfully yours.

To see what your claim is worth, call us now  0330 100 2851.

Or, you can start your holiday claim online.

“Avoid this hotel” urges sickness stricken Holiday Village Tenerife guest

  • Holidaymakers describe appalling food hygiene standards
  • Reports of illness date back to July 2015
  • Stricken guests turn to Your Holiday Claims for legal advice

British holidaymakers are continuing to contact Your Holiday Claims reporting to have suffered from illness during stays at the Holiday Village Tenerife.

Other stricken guests have taken to review site TripAdvisor to express their concerns regarding hygiene standards at the 518 room resort.

“I was ill for 4 days of the holiday with sickness and diarrhoea and a bad headache,” writes one recent guest, labelling the food on offer “awful.”

“It [the food] was freezing cold at every meal.

“The same leftover food was being served two days running sometimes and so must have been getting heated and cooled numerous times.

“The chefs were lazy and didn’t cook thoroughly – eggs were raw on more than one occasion and chicken bloody.”

Another holidaymaker has reported seeing “cockroaches in the restaurant” and “cheese left out and not kept cold,” whilst holidaying with their young son.

“My baby son became sick while we were there. He was sick all over the high chair. The chair was given a simple wipe over by staff ready for the next child to use. I did not see any bleach being used.

“I also became incredibly ill towards the end of my holiday and unfortunately lost control of my bowels. I woke up on the last morning saturated in faeces.

“I reported it to the First Choice rep and she just gave me some Imodium that another guest had left.”

Comments from our expert travel law solicitor

“It is very worrying to see further reports of illness at Holiday Village Tenerife.

“It is essential that the hotel and First Choice undertake a full investigation to ensure such outbreaks do not continue to occur.

“The team here at Your Holiday Claims are available to speak with any holidaymakers affected and I would urge anyone who has been ill to seek expert advice by calling a member of our holiday claims team on 0330 100 2851.”

Tracy Stansfield,

Contact the Holiday Village claims experts

Your Holiday Claims have been at the forefront representing stricken Holiday Village guests at various locations. To date, we have recovered over £100,000 in compensation after sickness outbreaks at Holiday Village locations. You can read more on how we’ve helped people struck by illness at Holiday Village hotels here.

If you believe you could be entitled to make a claim for illness on holiday, talk to our specialist holiday claims team by calling  0330 100 2851.

Or, if you’d prefer a call back from one of our expert advisers, you can complete our holiday illness enquiry form online.

Latest illness outbreaks at Holiday Village hotels

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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The Latest Illness Outbreaks & Advice from YHC

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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“Cockroaches in the restaurant” as illness continues at Holiday Village Tenerife