Bulgarian holiday blighted by illness results in legal action

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Bulgarian holiday blighted by illness results in legal action

A Belfast family are seeking compensation from tour giant TUI UK Ltd after their August 2017 holiday was ruined by an alleged outbreak of hand, foot and mouth disease.

Martin McCooke (39) and Harry McCooke (1) instructed the specialist YHC claims solicitors on their return from Aqua Nevis resort in Sunny Beach, Bulgaria whilst still suffering from illness symptoms.

“I initially suffered from a fever, shivering and loss of appetite,” Martin explains.

“As the illness progressed, I developed spots, making walking and lifting anything painful.

“Skin was falling off my hands and feet and I was bed bound for a number of days.

“I attended a local medical centre and it was there that a doctor diagnosed me with hand, foot and mouth disease.

“My son, Harry, was also poorly and incredibly unsettled, refusing to eat at times with spots visible around his mouth.”

Mr McCooke claims that through conversations with his fellow guests, it soon became clear that other Aqua Nevis holidaymakers were also suffering from the unfortunate effects of illness.

“Other babies had confirmed cases of hand, foot and mouth disease and we know of at least 3 other children who were ill during our stay,” Martin comments.

“There were no signs in place to warn holidaymakers of the illness, even after we reported our cases to the tour representative and hotel.”

Mr McCooke is also critical of hygiene standards at the TUI promoted resort, reporting that highchairs for babies were “filthy” and the sports bar area left uncleaned overnight until the following afternoon despite kids club activities being run in the area adjacent.

He further claims that food hygiene appeared lacking during his stay with hot food frequently served lukewarm and left uncovered.

“The food was of a poor standard,” he adds.

“In the restaurant, tables were frequently dirty on arrival and you could see that the cutlery, crockery and glasses were chipped and dirty.

“I am also aware that the pool was closed on one occasion as someone had defecated in it.”

Once back in the UK, the Belfast family immediately contacted YourHolidayClaims and resolved to pursue a claim for hand, foot and mouth disease compensation.

Danielle Burnie, litigation executive handling the McCookes claims said: “I am saddened to learn of the McCooke familys experiences at Aqua Nevis Sunny Beach.

“Falling sick on holiday can be incredibly distressing and an illness such as hand, foot and mouth disease can quickly ruin an eagerly anticipated stay as those affected are effectively room bound and quarantined.

“If you or your family have been unfortunate enough to contract hand, foot and mouth disease on holiday I would always advise that you report your symptoms to your tour operator and seek medical attention. Keep copies of any receipts for medical expenses and, if you can, exchange contact details with other afflicted guests. By following these steps, you both protect your health and obtain documentary evidence of the illness you suffered.”

Could you be entitled to compensation?

If your Bulgarian holiday was ruined by an outbreak if illness, you too could be entitled to make a hassle free, no win no fee claim for compensation.

As long as your holiday was booked as a package and was within the last three years, the YHC travel law experts could help you receive thousands.

To discuss your case with Danielle, or any of our expert team, 0330 100 2851.

Or, if you would prefer a call back, answer a few questions online and well be in touch.

In the meantime, why not have a look at our recent success stories and find out how the dedicated YHC solicitors have already helped British holidaymakers claim the compensation they deserve.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
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Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
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Dianne Cherry
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Bulgarian holiday blighted by illness results in legal action
Jennifer Hodges