British holidaymakers warn of nightmare holiday at the Mexicana Sharm Resort, Egypt

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Sharm el Sheikh has become a popular holiday destination amongst British holidaymakers in recent years and, although many people return to the UK having had a fantastic holiday spent with loved ones, family or friends, unfortunately many others experiences can be quite the opposite.

In recent months British holidaymakers have complained on TripAdvisor about the poor standards of food and hygiene which have resulted in holidays being ruined.

A gentleman from Sheffield who stayed at the Mexicana Sharm Resort in April 2014 described his holiday as a “holiday from hell” and on TripAdvisor said: “After 3-4 days we noticed more and more people were ill, they brought in a company to start fumigating the pool areas, bars etc, but not the rooms. On an evening around 6 pm the company would then bring in a large machine, which was operated by diesel and fumigate the area whilst we were all having a drink at the bar, the fumes were enough to kill you!

“Since arriving home I have had to visit my GP who said I have been lucky not have ended up in hospital and I am now on more medication for the next 2 weeks. I have never visited anywhere where the people on holiday were on countdown to the day they were due to leave, this is disgusting!”

Another lady from London who stayed at the Mexicana Sharm Resort in March 2014 also warned others to “avoid” the hotel.

“We booked our trip to Sharm El Sheikh via who recommended us this horrendous hotel!

“We are used to travelling and arent fussy at all but this place is by far the worst place we have ever encountered. A nightmare.

“Awful and dirty room (hair on the floor and in the sink, finger prints on the wall, dirty carpet, broken lamp, empty pump dispenser and so on and I dont even want to mention the state of the bathroom, hideous!

“The All-inclusive buffet was very outdated with horrible food and drinks choices, absolutely disgusting. Indeed, there was not a single thing that was good in this buffet which was empty after only 15 minutes.

“Starving stray cats on the terrace which isnt very inviting while eating. We didnt even stay one night, we left after the staff showed us 2 others rooms just as bad.

“Wed have had an atrocious holiday if wed have stayed at the Mexicana Resort hotel. This place should be banned and definitely not be advertised as a 4 stars hotel by ice lolly.”

Commenting on the recent reports made by British holidaymakers against the Mexicana Sharm Resort, Tracy Stansfield, a holiday illness claims solicitor at Your Holiday Claims said: “Many people save for many months and, in some cases years, to afford being able to go away on holiday abroad to spend time with their loved ones and to enjoy a well-deserved break.

“The management of the hotel and the tour operators that sell package holidays have a duty of care and responsibility to uphold and maintain the highest standards of food and hygiene in holiday hotels to prevent people becoming ill and to ensure their stay is as comfortable as possible.

“In recent years this hotel has been reported to us for similar reasons, yet people continue to complain about poor conditions. We fear that, unless conditions in the hotel drastically improve, many others may become ill during their stay here.

“I hope the tour operators and management staff take these complaints seriously and carry out a full investigation to prevent others from suffering the same experiences.

“It is sad that people have returned to the UK complaining of their holidays being ruined due to conditions that are quite easily preventable and I would urge anyone who has been unfortunate and fallen ill during their stay at the Mexicana Sharm Resort to contact us directly for help to make a claim.

“The law in the UK allows people to make a claim for compensation for illness suffered abroad as a result of failings on the part of the hotel and, with our help,  you may be entitled to receive compensation from your tour company.”

Have you suffered a holiday illness in Egypt?

If you have fallen ill on holiday in Egypt, contact Your Holiday Claims to find out how much compensation you may be entitled to and for expert legal advice and help to make a successful claim. Find out more about your Egypt holiday illness claim.

Call 0330 100 2851 or simply complete the online contact form below and we will be in touch shortly.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
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British holidaymakers warn of nightmare holiday at the Mexicana Sharm Resort, Egypt
Shaun Starr