Four Star Sentido Mamlouk Palace Resort, Egypt, under the spotlight for all the wrong reasons

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British holidaymakers have contacted Your Holiday Claims after falling ill during their stays at the Sentido Mamlouk Palace Resort in Hurghada, Egypt.

The four star hotel, which is promoted by tour operators including Thomas Cook, has also received criticism regarding the standards of food and hygiene at the hotel.

Visitors to the hotel have commented on the review website TripAdvisor, describing the hotel as “very grubby and dirty”.

Others have reported finding insects in the food served at the hotel, stating: “Terrible and disgusting food. We found a dead insect and once we complained to the waiter he just removed it as if nothing had happened.”

Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, commented: “We are concerned by the reports we have received from holidaymakers who have fallen ill at the Sentido Mamlouk Palace Resort in Egypt.

“I hope that the tour operators and hotel management will investigate the reports of illness at this hotel in order to protect the health of all hotel guests.

“If anyone has fallen ill during their stay at the hotel I would encourage them to contact either myself or a member of the holiday claims team for advice on all aspects of the claims process.”

Contact Your Holiday Claims today

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry. They have the background knowledge and expertise to help you make a successful claim for compensation.

We are always on hand to offer you the advice and guidance you need and will answer any questions you may have on the process of making a claim.

For more information, call us free today on 0330 100 2851 or simply complete the online contact form and we will be in touch as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Four Star Sentido Mamlouk Palace Resort, Egypt, under the spotlight for all the wrong reasons