British holidaymakers report gastroenteritis at the Ephesus Princess Rise in Kusadasi, Turkey

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Reports have been emerging of an outbreak of holiday illness at the Ephesus Princess Rise in Kusadasi, Turkey.

Many guests have reported suffering from symptoms of food poisoning during their stay at the hotel. There have also been complaints regarding the cleanliness and food hygiene.

British holidaymakers have used the hotel review website TripAdvisor to comment on the conditions they have experienced. Their comments included references to dirty showers and bathrooms, poor food preparation, and poor cleaning.

One guest commented: “We paid £2,500 to get violently ill with diarrhoea for 8 out of 10 days, which I put down to poor food hygiene. I had to see the hotel doctor who sent me to the hospital in Kusadasi. Everyone I spoke to had either been affected or knew someone who had been affected by diarrhoea or vomiting.

“The buffet food was not hot enough. The food comes out lukewarm and is left in open dishes for customers to help themselves. As the food levels drop, some dishes are not removed but are just topped up.

“The serving tongs are handled by everyone in the queue, stray cats are in the restaurant, salad is not refrigerated, and there was no antibacterial hand wash. This all adds up.”

Other guests at the Ephesus Princess Rise have required hospital treatment, often a result of suffering food poisoning related symptoms.

One British holidaymaker said: “I was hospitalised for two of the three days and in the room poorly for the rest. I was diagnosed with acute gastroenteritis which is a bacterial infection. I 100% put this down to the cleanliness of the hotel.

“Our room had an awful sewage smell. Whilst in the shower the water would block several times and the bath would fill in and turn brown. Obviously something wrong with the sewage systems.

“The high chairs were very dirty, having a child travelling with us we wanted a clean place to stay. There was also sick around the pool on several occasions. I would walk around several hours later and it would still be there.”

The gastroenteritis reportedly suffered by British holidaymakers   can lead to symptoms including sickness, diarrhoea, and stomach cramps.

Anne Thomson, Head of Travel Law at Your Holiday Claims, said of the illness: “The reports we have read relating to food poisoning at the Ephesus Princess Rise are concerning.

“Suffering from gastroenteritis can completely ruin a hard earned, eagerly awaited holiday and I would advise anyone who has fallen ill on holiday at the Ephesus Princess Rise to contact Your Holiday Claims. We will be able to assist them in bringing a claim for damages against their tour operator.”

Could you make a claim for gastroenteritis on holiday?

At Your Holiday Claims, we can offer you expert advice upon the grounds for bringing a claim and the potential value of such a claim.

Our holiday claims experts will offer you support and guidance through the claims process. We can act on your behalf on a No Win No Fee basis.

To speak to a holiday claims expert, you can call us today on 0330 100 2851.

Or, you can read more on how our specialist solicitors will help you make a gastroenteritis holiday claim here.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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British holidaymakers report gastroenteritis at the Ephesus Princess Rise in Kusadasi, Turkey
Shaun Starr