Reports have been emerging of an outbreak of holiday illness at the Ephesus Princess Rise in Kusadasi, Turkey.
Many guests have reported suffering from symptoms of food poisoning during their stay at the hotel. There have also been complaints regarding the cleanliness and food hygiene.
British holidaymakers have used the hotel review website TripAdvisor to comment on the conditions they have experienced. Their comments included references to dirty showers and bathrooms, poor food preparation, and poor cleaning.
One guest commented: “We paid £2,500 to get violently ill with diarrhoea for 8 out of 10 days, which I put down to poor food hygiene. I had to see the hotel doctor who sent me to the hospital in Kusadasi. Everyone I spoke to had either been affected or knew someone who had been affected by diarrhoea or vomiting.
“The buffet food was not hot enough. The food comes out lukewarm and is left in open dishes for customers to help themselves. As the food levels drop, some dishes are not removed but are just topped up.
“The serving tongs are handled by everyone in the queue, stray cats are in the restaurant, salad is not refrigerated, and there was no antibacterial hand wash. This all adds up.”
Other guests at the Ephesus Princess Rise have required hospital treatment, often a result of suffering food poisoning related symptoms.
One British holidaymaker said: “I was hospitalised for two of the three days and in the room poorly for the rest. I was diagnosed with acute gastroenteritis which is a bacterial infection. I 100% put this down to the cleanliness of the hotel.
“Our room had an awful sewage smell. Whilst in the shower the water would block several times and the bath would fill in and turn brown. Obviously something wrong with the sewage systems.
“The high chairs were very dirty, having a child travelling with us we wanted a clean place to stay. There was also sick around the pool on several occasions. I would walk around several hours later and it would still be there.”
The gastroenteritis reportedly suffered by British holidaymakers can lead to symptoms including sickness, diarrhoea, and stomach cramps.
Anne Thomson, Head of Travel Law at Your Holiday Claims, said of the illness: “The reports we have read relating to food poisoning at the Ephesus Princess Rise are concerning.
“Suffering from gastroenteritis can completely ruin a hard earned, eagerly awaited holiday and I would advise anyone who has fallen ill on holiday at the Ephesus Princess Rise to contact Your Holiday Claims. We will be able to assist them in bringing a claim for damages against their tour operator.”
Could you make a claim for gastroenteritis on holiday?
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