British Holidaymakers “Let Down” After Outbreaks of Holiday Illness at Hotel Riviera, Tunisia

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The Hotel Riviera in Tunisia has been the subject of various complaints from British holidaymakers who have reported outbreaks of holiday illness.

Your Holiday Claims have previously reported on outbreaks of illness at the Hotel Riviera, with complaints dating back to 2006. Recently, we have reported on the story of one of our clients who was awarded £3,000 in compensation after an anniversary holiday was ruined by illness.

Our client had stayed at the Hotel Riviera in April 2013 and had contracted cryptosporidiosis, a severe gastric illness. It is thought that the illness had been contracted from either watered down drinks or the poor condition of the indoor swimming pool.

British holidaymakers have repeatedly questioned the conditions at the Thomas Cook provided hotel. Many visitors have reported finding unclean hotel rooms, poorly maintained pools, and undercooked food.

Others who have stayed at the hotel have used the website TripAdvisor to comment on the poor hygiene standards witnessed. One holidaymaker recently stated: “Our room was not cleaned properly in 17 days.

“The corridors are filthy, glasses, cups, and plates were left for days on tables near the lifts. It was the same in the area across from the coffee shop and the bar area, nothing is cleared away. The food is cold with no hot plates”.

There have been a number of reports relating to undercooked food, one of the prime causes of holidaymakers falling ill on holiday, with a visitor from Birmingham saying: “There was scaffolding in the indoor pool area as it was being painted. There was green mould on the walls around the window and it looked nothing like the photos on the website.

“The food was cold and we were not the only couple to complain so they used a microwave to warm the food up”.

Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, stated: “The continuing complaints regarding the Hotel Riviera is concerning. Both the hotel management and tour operators have a duty of care towards holiday makers. They have to uphold standards in order to safeguard the health and safety of hotel guests.

“Reports from holidaymakers online do refer to a recent change in management at the Hotel Riviera. We would hope that the health of holidaymakers will not be overlooked during any transitional period”.

Contact Your Holiday Claims

At Your Holiday Claims, our specialists hold over 50 years combined experience recovering compensation for British holidaymakers who have suffered from a holiday illness or accident abroad.

If have fallen ill on holiday at the Hotel Riviera, you contact Your Holiday Claims for a free, no obligation initial consultation on 0330 100 2851 or alternatively, complete the quick online contact form and we will be in touch shortly.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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British Holidaymakers “Let Down” After Outbreaks of Holiday Illness at Hotel Riviera, Tunisia
Jennifer Hodges