British holidaymakers have advised tourists to “avoid” the Hilton Sharm Waterfalls Resort in Sharm el Sheikh, Egypt.
This comes after the holidaymakers had experienced poor food standards and a lack of cleanliness within rooms. Others reported suffering illness during their stay which they believed to be a result of poorly prepared food.
British holidaymakers have also commented on the standards at the hotel through the hotel review website TripAdvisor.
One said: “My birthday was celebrated by dinner on the beach. My husband and I mentioned that our main course was cold.
“For four days I could not leave the room. I was so poorly. My husband called the doctor who put me on IV antibiotics and rehydration fluids. My advice, if you become unwell, call the doctor immediately. Unfortunately my holiday was ruined.”
When food is consumed which is lukewarm or improperly prepared, this can lead to suffering serious illness. Holidaymakers can be at risk of contracting infections such as salmonella, campylobacter, and E. coli where food (especially poultry and other meats) has not been thoroughly cooked.
Another British holidaymaker from Stowmarket described the food on offer at the Hilton Sharm Waterfalls Resort as “disgusting”, “cold”, and “undercooked”.
They added: “All in all the room wasn’t too bad but definitely not a 5 star room as it was let down by the bathroom.
“The bath was stained with random brown marks around it and there was black sludge around the stainless steel components of the shower and plughole.”
Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, said: “There have been numerous references to lukewarm or undercooked food in the reports we have read online.
“By exposing holidaymakers to lukewarm and undercooked food, there is a serious risk of widespread illness arising. Suffering food poisoning on holiday can ruin a holiday. If you have suffered illness during your stay at the Hilton Sharm Waterfalls Resort, you may be entitled to claim compensation from your tour operator.”
Have you had a holiday ruined whilst on holiday at the Sharm Waterfalls Resort?
At Your Holiday Claims, our holiday claims specialists have over 50 years’ combined experience representing holidaymakers throughout the UK who have suffered a holiday illness abroad. We have the knowledge and expertise to help you make a successful claim for compensation.
If you have fallen ill on a package holiday in Egypt, your tour operator may be liable. Often a tour operator may simply offer vouchers towards your next holiday after a complaint regarding an illness suffered in one of their hotels. This may greatly undervalue your claim and should not be accepted.
Our holiday claims team can help you by dealing directly with your tour operator allowing you to receive the best possible outcome for your claim.
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To speak to one of our holiday claims professionals today, call free on 0330 100 2851 or if you would like to arrange a call back, simply complete the online contact form and we will be in touch with you soon.