British families to sue Thomson over alleged outbreak of HFMD at Majorcan resort

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British families to sue Thomson over alleged outbreak of HFMD at Majorcan resort

A number of British families have instructed the travel law experts at YourHolidayClaims after suffering from a “horrid” illness at the four-star Thomson promoted Protur Safari Park in Majorca, Spain.

Shocked parents are seeking answers after their young children developed the unpleasant symptoms of hand, foot and mouth disease and were left in need of medical treatment in resort.

34-year old mother Katie Massie from Aberdeenshire describes how her family’s July 2017 holiday was ruined after her 17-month old daughter, Demi, became unwell.

Katie claims that after discovering a few spots on the back of Demi’s legs, this soon developed into an angry rash, covering her daughter’s entire body including both the palms of her hands and soles of her feet. Katie adds:

“There were even blisters on her tongue and gums.”

“Demi had no appetite and didn’t eat for 2 days.”

Mother Katie provided this picture of Demi.
Mother Katie provided this picture of Demi.

After consulting both the hotel doctor and a local pharmacist, it was confirmed that Demi had indeed contracted hand, foot and mouth disease and she was placed onto a regimen of painkillers.

Mother Katie claims that Thomson failed to make her aware of the outbreak and did not enforce any special measures to contain the disease. She states:

“If we had known about the issue, we would have cancelled our holiday,”

“There was no prior warning, no notices, no information sheet and from what I could see, no enhanced cleaning methods.”

The McCabe family also travelled to the popular resort in July 2017 and have received a positive diagnosis of hand, foot and mouth disease for their 9-year old daughter.

Like the Massie party, Mrs McCabe states that they were not aware of the alleged illness outbreak and would not have travelled to the resort if they had known. She comments:

“We reported our daughter’s illness to reception where we were abruptly told that there were no other cases in the hotel.”

“We were told that management would be in touch, but we never heard anything.

“I don’t recall seeing any extra cleaning and I do not believe that the pools were cleaned once during our stay.

“The standard of hygiene in our room was poor too – the linen and towels were not changed regularly and the bathroom was not in good working order.”

The McCabe family label their Majorcan holiday “horrid” and describe how they were effectively trapped in their hotel room for 4 days as they imposed their own quarantine measures.

“Our daughter started with headaches, followed by a high temperature, shaking and then spots.

“At one point, she couldn’t walk as she had blisters on the soles of her feet and they were very sore.

“We treated her with painkillers from a local pharmacy in resort and saw our GP on our return where she was diagnosed with hand, foot and mouth disease.”


The McCabe's daughter
The McCabe’s daughter

For both Demi and the McCabe’s daughter, their recovery from illness has been slow with some scarring and spots still visible weeks after their ruined family holidays.

YourHolidayClaims Prepare The Case Against Thomson

Both families initially complained to their tour operator Thomson but after receiving no response, have instructed Litigation Executive, Danielle Burnie of YourHolidayClaims on a no win no fee basis.

Commenting on the cases, Danielle said: “Hand, foot and mouth disease can quickly derail an eagerly anticipated family holiday with those affected often forced to miss out on large parts of their holiday and incur out of pocket expenses for medical treatment.

“I would strongly advise anyone who has suffered similar symptoms during their family getaway to seek medical attention, report their illness to their tour operator and to keep any receipts for expenses incurred. By following this advice, you both protect your health and provide documentary evidence of the illness suffered.

“Here, at YourHolidayClaims, we are currently pursuing numerous hand, foot and mouth disease compensation claims and would like to reassure holidaymakers that should you or your family fall ill on a package holiday, the Package and Travel Regulations 1992 provides you with certain legal rights.

“This means that if poor hygiene standards at your package holiday hotel were to blame for your holiday illness, a claim for compensation could be made from right here in the UK.”

Did hand, foot and mouth disease ruin your Thomson holiday?

As long as your ruined holiday was booked as a package and was within the last 3 years, you too could be entitled to make a claim for hand, foot and mouth disease on holiday.

To discuss your case with Danielle, or any of the expert hand, foot and mouth disease claim solicitors at YHC, call our helpline on 0330 100 2851.

Or, if you don’t have time to talk right now, you can get one step closer to the compensation you deserve by starting your claim online.

YHC handles all claims on a no win no fee basis so you really do have nothing to lose by getting in touch.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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British families to sue Thomson over alleged outbreak of HFMD at Majorcan resort