BOUGANVILLE BUG! Illness outbreak tears through Tenerife IBEROSTAR hotel

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BOUGANVILLE BUG! Illness outbreak tears through Tenerife IBEROSTAR hotel

A vast number of holidaymakers have reported falling ill due to a mysterious bug during their stay at the IBEROSTAR Bouganville Playa hotel, Tenerife, over recent months.

Have you been a victim of illness while staying at the IBEROSTAR Bouganville Playa hotel?

If thats the case and your holiday was booked as part of a package in the last three years, you could be entitled to thousands of pounds in compensation on a no win no fee basis.

  • Symptoms include severe vomiting and diarrhoea
  • Guests claim they will not be returning after their ordeals
  • Most cases occurred over the February 2017 period


Our experienced team of highly qualified holiday illness solicitors will fight your corner to help you receive the maximum possible compensation that you deserve.

To see if you are eligible to make a claim, please dont hesitate to get in touch with us on 0330 100 2851.

“There was vomit on the floor outside the dining room”: Holidaymakers describe events inside the IBEROSTAR Bouganville Playa

A number of holidaymakers have taken to the online reviewing TripAdvisor to convey the havoc that the Bouganville bug is causing.

One holidaymaker reported that “sickness and diarrhoea is prevalent throughout this hotel”, while another claimed there is an “outbreak of a bug causing severe diarrhoea and vomiting which affected many of the guests”.

It was a similar theme throughout a number of the posts, as one previous guest admitted that he would not be staying at the IBEROSTAR Bouganville Playa again, after both he and his wife on separate days “suffered attacks of diarrhoea and vomiting”.

Another holidaymaker reported, “Myself, my husband and a large number of friends also staying at the IBEROSTAR Bouganville Playa have been struck with the sickness and diarrhoea bug.” Others stressed that the bug was having serious affects after “one elderly guest was really ill outside the dining area”.

Many of the reports claimed that guests had to endure the bug for approximately 24 hours, however on further inspection one holidaymaker revealed, “We spent a full four days in our room, vomiting and feeling very ill”. They continued to say “we knew that many other people were ill, simply from hearing people be sick around us”.

Sue Robinson, one of our experienced solicitors here at Your Holiday Claims, had a few words to share on this story.

She said: “I am concerned about the sheer amount of guests staying at the IBEROSTAR Bouganville Playa who have come back and revealed how their stay was terrorised over this bug.

“It is inexcusable for these scenarios to happen at a place where people go to have a break away from the stresses of everyday life, and I would strongly advise anyone who has suffered from these issues to come forward so we can get to the bottom of this issue”.

Start your claim now!

With over 50 years of specialist experience along with industry leading practices you can be assured that by choosing us you will receive the guidance and knowledge you deserve. If you feel you are eligible to claim, it is quick and simple to start a no win no fee claim with us at Your Holiday Claims.

You can talk to a member of our specialist legal team by calling 0330 100 2851.

Or, simply fill out our easy online enquiry form and one of our advisors will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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BOUGANVILLE BUG! Illness outbreak tears through Tenerife IBEROSTAR hotel