It has come to our attention that First Choice is contacting holidaymakers who have been ill during their stays at Club Mac Alcudia in Majorca.
The company is making offers of compensation for the spoilt holidays but it appears that not all offers are being fairly and properly assessed. Some holidaymakers will see themselves totally undercompensated.
Anne Thomson, Head of Travel Law at Your Holiday Claims, a division of Farnworth Rose solcitors, comments: âFirst Choice clearly recognises that there has been a serious problem at Club Mac Alcudia and it is making efforts to compensate its customers. This, in itself, is good news for the customer but I am extremely concerned that many holidaymakers will accept offers to settle without realising that they are being undercompensated.
âSome holidaymakers are receiving a refund of their holiday cost but, in many cases, this will not represent fair compensation. A person who has been ill is entitled to claim for pain and suffering, the lost days of the holiday/loss of enjoyment of the holiday and can also claim reimbursement of any out of pocket expenses incurred.
âMany people who have just returned from Club Mac have not yet fully recovered from their illnesses and it is impossible for First Choice to fairly assess the correct level of compensation a person is entitled to.
âIf anyone has received a call from First Choice or any other tour operator making an offer to settle, I would urge them to contact us for advice before accepting any figure put forward. It may be that the offer is reasonable but I anticipate that, in many cases, the offer would be far too low.
Contact Your Holiday Claims for free advice
At Your Holiday Claims we can help you make a successful Club Mac Alcudia holiday illness claim.
Our holiday claims specialists have over 50 years combined experience representing holidaymakers who have suffered a holiday illness abroad. They can help you by dealing directly with your tour operator on your behalf. This will ensure that you receive the best possible outcome for your claim.
If you have received any offer to settle from your tour operator, you can contact Your Holiday Claims for free advice on the options that are available to you.
Call free today on 0330 100 2851 or simply complete the online contact form and we will be in touch as soon as possible.
Latest outbreaks of holiday illness at Club Mac Alcudia
- Seventy holidaymakers seek compensation after holiday hell at Club Mac Alcudia
- Sickness saga continues â Cryptosporidium reported at the Club Mac Alcudia
- âDisgusting foodâ to blame for illness at Club Mac Alcudia