Enquiries have been received by holidaymakers who have returned from Royal Holiday Resort in Sharm El Sheikh, Egypt.
A family of three contacted the team at Your Holiday Claims having contracted âgastroenteritisâ and reported âpoor hygiene standardsâ at the Resort.
Royal Holiday Resort in Sharm El Sheikh is promoted by Thomas Cook and promoted âfor families who love the waterâ. The all-inclusive resort features a food court, main restaurant, Italian Ã¡ la carte and Teppanyaki (Japanese cuisine) bar.
One guest reported on TripAdvisor that âfood and drink was a disappointmentâ. âI would not recommend drinking ice from the bars as it made my boyfriend and I illâ she claimed. âThe food was rather hit and missâ she continued.
Another holidaymaker condemned the resort as âabsolutely shockingâ. âOur room was infested with ants and the food was always luke-warm and sloppyâ as said.
One holiday maker claimed the Resort was ânot welcomingâ and ânot all-inclusiveâ. âThe reception bar has a price list that includes local spirits, tea, coffee and water â all of which are normally included in an all-inclusive packageâ she said.
âThe food was the worst we ever had, it was the same every day with a different variation in the name. On numerous occasions, I saw the chef using the same ladle for a tomato based sauce and the meat sauceâ she claimed.
Head of Travel Law at Your Holiday Claims, Anne Thomson, responded to the related claims:Â âWe have recently received an enquiry from a family of three who suffered symptoms of gastric illness and reported failing hygiene. Its worrying to learn of similar reports on TripAdvisorâ.
âI would urge holiday makers who have suffered sickness at Royal Holiday Resort in Sharm El Sheikh to seek medical attention if they are experiencing any ongoing symptoms and also contact our team to determine whether they are entitled to make a claim for compensationâ.
Have you suffered sickness at Royal Holiday Resort in Sharm El Sheikh?
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