“Avoid at all costs”: Grand Memories Santa Maria under fire from holidaymakers

The travel law experts here at YourHolidayClaims are aware of reported illness and hygiene problems at Cuba’s Grand Memories Santa Maria, which are hampering numerous visits to the resort.

If Poor hotel standards have contributed to an illness which has ultimately ruined your holiday, then YourHolidayClaims could potentially help you in securing up to £43890 in compensation!

To see if you are entitled to holiday illness compensation, speak to one of our dedicated team members now by calling 0330 100 2851.

Or if you can’t discuss your case over the phone right now, just provide us with a few of your details and start your claim online.

Poor memories made at the Grand Memories Santa Maria

  • Multiple holidaymakers complain over a lack of food hygiene at the resort
  • Additional hygiene concerns also raised
  • One guest claims THIRTY FOUR members of his party fell ill

It’s become evident to the team here at YourHolidayClaims that many recently returning guests of the Grand Memories Santa Maria in Cuba are returning home frustrated, as a result of their ruined holidays.

By exploring the reviews which have been left by some of these holidaymakers on TripAdvisor, it is clear that many recent visitors of the 4-star hotel are not impressed with the standards they encountered during their stay.

Whilst expressing their dismay over their June 2017 visit, one holidaymaker revealed:

“The food is terrible. When you walk into the buffet [you] are greeted by a horrid smell in a smoky room with flies everywhere and on everything. The buffet room is dirty, you had to go through the plates to choose a clean one.

“The food they cook is left to simmer, a lot of which is cold and doesn’t even look like it could be eaten, due to mostly everyone in our party falling ill I was left to eat nothing but chips in the end to protect myself from vomiting or having diarrhoea again and losing days on my holiday being ill.

“As a final note on the food I would like to put into comparison that 37 of us went to the hotel and 34 of us fell ill during and on the return home from our trip to Grand Memories.

Furthermore, another disappointed poster claimed:

“The buffet food was usually cold… We also saw cooked meat being handled with the same tongs being used for raw chicken at the BBQ.

We told the chef and he apologised and promptly plonked the cooked meat on my husband’s plate, needless to say, it wasn’t eaten. The BBQ area was also swarming with flies”.

Our Head of Travel Laws’ take

“The claims being made by recent guests of the Grand Memories Santa Maria are truly alarming.

“By going off the reports, it appears that the tour operator and hotel management are not doing enough to improve the standards of this resort.

“It’s important to remember that if you have fallen victim to illness on a package holiday within the last three years, then YourHolidayClaims can help you receive the justice that you deserve”.

Anne Thomson
Head of Travel Law at YourHolidayClaims

Launch your claim today

We handle all claims on a no win no fee basis here at YourHolidayClaims, which means that you won’t lose a single penny when claiming with us regardless of the result!

So start your risk free claim today, by giving us a call now on 0330 100 2851.

Alternatively if you are unable to speak over the phone right now you can arrange for us to call you back at a more convenient time, by answering a few quick questions on our online enquiry form.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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“Avoid at all costs”: Grand Memories Santa Maria under fire from holidaymakers
2017-07-06T13:00:50+00:00
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