Aurora Oriental Resort branded a “hell hole” by suffering guests

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Here at Your Holiday Claims we have been contacted by a British holidaymaker after their stay at Aurora Oriental Resort in Egypt was ruined by illness.

Reports of poor hygiene standards at the Naqb Bay resort have been rife for several weeks, with multiple guests heading to TripAdvisor to warn others after experiencing disastrous holidays.

One unfortunate holidaymaker, who was forced to move hotels during their stay, posted: “My room was never cleaned in the 4 days I was forced to stay in this hell hole.

“The food was cold and barely cooked and the pool was filthy and not cleaned at all.

“I cannot stress enough how terrible and disgusting this place really is!”

Another recent holidaymaker reported on TripAdvisor: “Weve been back for 2 weeks now and the family are still suffering with bad guts.

“The activity pool area was not clean and the same stains were there for the 2 weeks we stayed. Out of our 2 week stay the pool was closed 7 times.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “Contamination of hotel swimming pools is a serious issue and can lead to guests contracting highly unpleasant illnesses.

“It is essential that the hotel and tour operator undertake a full investigation into the claims made to ensure that further holidays are not ruined.

“The team here at Your Holiday Claims is available to speak with any holidaymakers affected and provide free legal advice on whether they could make a claim.”

Contact Your Holiday Claims

If you have suffered illness whilst staying at Aurora Oriental Resort within the last 3 years, you may be able to make a no win no fee claim for holiday illness compensation.

With over 50 years combined experience within the travel law industry, our dedicated solicitors are on hand to help you obtain the best possible outcome for your claim.

To find out what your claim may be worth, call us for a free consultation on 0330 100 2851, or simply complete our online contact form and we will be in touch shortly.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Aurora Oriental Resort branded a “hell hole” by suffering guests