Are poor hygiene standards causing illness at the Cleopatra Luxury Resort, Sharm el Sheikh?

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Two weeks after reporting illness at the Cleopatra Luxury Resort, it would appear that the problems are continuing.

Complaints are still being posted on TripAdvisor as holidaymakers continue to fall ill during their stays.

Guests have said that they “would not recommend this resort” after their two grandchildren “became ill with stomach cramps.” They family have said that they suspect the illness has come from the food served in the “main market restaurant” as the chef was “using his hands and no gloves.”

One member of a family of five said “despite avoiding salads and ice we all suffered with a gypy belly.” One of the party suffered for “10 days” and has said that the hotel was “badly sanitised.”

Head of Travel Law, Anne Thomson, commented “It is imperative that hoteliers and tour operators ensure that members of staff are fully trained in all aspects of food hygiene standards. Unless food is kept at the correct temperature and served piping hot, it can become a breeding ground for bacteria which can lead to outbreaks of food poisoning.”

“I sincerely hope that tour operators who continue to send their guests to this property are urgently investigating the hygiene standards in an attempt to pinpoint the problem.”

“It is essential that both the cause of the illness and the spread of infection is minimised to prevent even more guests falling ill with diarrhoea, vomiting and stomach cramps.”

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We are wholly independent and we act for our clients, not tour operators. We provide independent legal advice and we aim to maximise your claim. The team at Your Holiday Claims have over 50 years experience in this area of law and have helped hundreds of holidaymakers receive compensation for illness suffered abroad.

You will receive an unrivalled, professional service with the best possible outcome for your claim.

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If you have been affected by the outbreak of illness and had your holiday ruined at the Cleopatra Luxury Resort, call our helpline today on 0330 100 2851 to speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

Related articles: Holidaymakers complain of falling ill at the Cleopatra Luxury Resort


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If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

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If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

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Are poor hygiene standards causing illness at the Cleopatra Luxury Resort, Sharm el Sheikh?
Shaun Starr