Are poor hygiene standards causing illness at the Cleopatra Luxury Resort, Sharm el Sheikh?

Two weeks after reporting illness at the Cleopatra Luxury Resort, it would appear that the problems are continuing.

Complaints are still being posted on TripAdvisor as holidaymakers continue to fall ill during their stays.

Guests have said that they âwould not recommend this resortâ after their two grandchildren âbecame ill with stomach cramps.â They family have said that they suspect the illness has come from the food served in the âmain market restaurantâ as the chef was âusing his hands and no gloves.â

One member of a family of five said âdespite avoiding salads and ice we all suffered with a gypy belly.â One of the party suffered for â10 daysâ and has said that the hotel was âbadly sanitised.â

Head of Travel Law, Anne Thomson, commented âIt is imperative that hoteliers and tour operators ensure that members of staff are fully trained in all aspects of food hygiene standards. Unless food is kept at the correct temperature and served piping hot, it can become a breeding ground for bacteria which can lead to outbreaks of food poisoning.â

âI sincerely hope that tour operators who continue to send their guests to this property are urgently investigating the hygiene standards in an attempt to pinpoint the problem.â

âIt is essential that both the cause of the illness and the spread of infection is minimised to prevent even more guests falling ill with diarrhoea, vomiting and stomach cramps.â

Why choose us?

We are wholly independent and we act for our clients, not tour operators. We provide independent legal advice and we aim to maximise your claim. The team at Your Holiday Claims have over 50 years experience in this area of law and have helped hundreds of holidaymakers receive compensation for illness suffered abroad.

You will receive an unrivalled, professional service with the best possible outcome for your claim.

Claim the compensation you may be entitled to â start your claim today

If you have been affected by the outbreak of illness and had your holiday ruined at the Cleopatra Luxury Resort, call our helpline today on 0330 100 2851Â to speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

Lucy Johnson

Solicitor and Litigation Manager

Leigh Carroll

Litigation Executive

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Lucy Johnson

Solicitor and Litigation Manager

Leigh Carroll

Litigation Executive

Book your call with one of our holiday claims experts

If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.

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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.

Bryonie and Trevor Price

I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.

Jacqui Taylor

Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.

Emma Sheridan

I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.

Dave Robertson

Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.

Christopher Whitwell

We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.

Dianne Cherry