Airtours Holiday Compensation Claims

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Do you have a food poisoning complaint after an Airtours Holiday?

Did you know you can claim compensation in the UK from Airtours (part of the Thomas Cook Group) if your holiday was spoilt by food poisoning or any other illness which was caused by poor standards of food and hygiene? The 1992 Package Travel Regulations allows you to pursue a claim against Airtours Holidays if it can be proved your illness was caused by the negligence of the tour operator or fault on the part of their supplier ie the hotel.

  • Claim compensation against Airtours Holidays for holiday illness
  • Find out what your holiday illness claim is worth
  • No win, no fee service
  • Holiday illness claim advice from our team of experts

How do Airtours Holidays handle holiday illness complaints?

Tour operators commonly avoid admitting liability for food poisoning, contaminated swimming pools, and poor food hygiene standards in package holiday hotels.  Tour operators will often attempt to delay paying any compensation for as long as possible, or make a small offer of compensation which is much less than you are entitled to. Many tour operators delay paying compensation for as long as possible in the hope that you will grow tired of the situation and accept a low offer. Your complaint will probably be kept on file along with hundreds of others and when you eventually receive a response it is unlikely to address all the issues raised.

How long have I got in which to bring a claim against Airtours Holidays?

Holidaymakers have 6 years in which to start court proceedings against Airtours if the complaint relates to breach of contract or misrepresentation. If your claim relates to holiday illness or personal injury, you have 3 years in which to make your complaint. If however your claim is against an airline or a cruise ship you have only 2 years. We would strongly recommend that you seek legal advice before contacting Airtours Holidays, as you could be entitled to much more compensation than they will offer you.

Serious illness and Airtours Holidays

Holidaymakers who suffer serious illness during an Airtours holiday or who suffer food poisoning as a result of an outbreak of illness in a package holiday hotel may be contacted quickly by Airtours with an offer of compensation. Never sign any document from the tour operator accepting a low offer of compensation until you have spoken to Farnworth Rose. Once you have signed to accept a compensation offer, you will be unable to bring a further claim even if you are entitled to much more.  We can give you free advice about how much your claim is worth and guide you through the compensation claims process with a minimum of fuss.

Common Airtours holiday illness complaints

Gastroenteritis and Travellers´ diarrhoea are suffered by hundreds, if not thousands of holidaymakers each year. Tour representatives in package holiday hotels may try to fob off sick holidaymakers by claiming their symptoms are caused by ´over indulgence´ or ´sun-stroke.´ In reality the vast majority of holiday illness cases are caused by undercooked food and poor hygiene in hotel kitchens and restaurants and accidents occur due to poor standards of maintenance.

How much is my Airtours holiday illness claim worth?

Our specialist holiday illness compensation claim solicitors will advise you of the value of your Airtours holiday illness claim. We offer free advice about holiday illness claims and we can help you make a claim against the tour operator on a no win, no fee basis. Always seek our advice before accepting a low offer of compensation from the tour operator, as you could be entitled to much more.

The Package Travel Regulations 1992

The Package Travel Regulations 1992 state that tour operators are liable for the proper performance of the contract between themselves and the holidaymaker, including liability for the actions of its agents abroad. The tour operator therefore has a responsibility to ensure that the individual suppliers deliver their respective services properly or they can face a direct claim by a customer for any damage caused.  Cases of Salmonella, E.coli, Shigella, Campylobacter and Cryptosporidium in package holiday hotels are often linked to contaminated food and dirty swimming pool water.

How YourHolidayClaims can help?

The department of specialist holiday illness solicitors at YourHolidayClaims are part of one of the UK’s leading law firms, Farnworth Rose solicitors.

Our team of expert holiday illness solicitors has over 50 years’ combined experience successfully recovering compensation for British holidaymakers throughout the country who have suffered a holiday illness or injury whilst on holiday due to the neglect of poor food and hygiene conditions, or as a result of a non-fault accident.

Offering a friendly, open, honest approach, we are on your side and are here to help you to successfully claim the maximum compensation you deserve. Call us today to find out how much settlement you and your loved ones may be entitled to when filing for a holiday compensation claim.

If you’d like to talk to an expert after falling ill on an Airtours package holiday, call us now on  0330 100 2851.

Or, if you can’t talk to us right now, you can get your holiday claim started online.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Airtours Holiday Compensation Claims
Jennifer Hodges