Hotel Accident Claims

If you have been involved in a hotel accident, we will help you to claim compensation.

Find Out If You Can Claim
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Bringing successful hotel accident claims


Our team of highly qualified experienced holiday illness and accident experts have recovered thousands of pounds of compensation for many British holidaymakers who have suffered injuries whilst on holiday abroad.

By way of examples, we have handled accident claims arising from holidaymakers falling due to wet or slippery floor surfaces, tripping due to loose floor tiling or defective lighting. Other clients have been injured falling from inadequately secured balconies, whilst others have been injured due to sunbeds and furniture not being properly maintained. We have even helped holidaymakers who have been unlucky enough to suffer an electric shock whilst on holiday.

If you have been the victim of a hotel accident whilst on holiday abroad, we will help you to pursue a claim for compensation from the tour operator you booked your holiday with. If we can establish that there has been a breach of the relevant Package Travel Regulations, then we will have grounds for pursuing the tour operator.

To give the Regulations their full title, The Package Travel, Package Holidays and Package Tours Regulations 1992 state that tour operators are liable to the holiday maker for any damage caused to him by the failure to perform the contract or the improper performance of the contract. There are exceptions however and, if there is no fault or breach of duty, then liability may be difficult to establish. We will advise you on this however.  It is important to understand that standards of safety in many countries, and particularly developing countries, are not as high as they are here in the UK and providing local standards are met, the tour operator may not be liable. Again, our experts will be able to guide you.

Background knowledge and expertise

We have over 50 years’ experience successfully handling claims involving accidents abroad. We have the experience and expertise to be able to identify what the local standards are in different countries and we have a wide network of overseas lawyers with whom we liaise.

We understand how devastating it can be to be involved in an accident abroad that results in injuries which completely ruin your holiday. We also understand that sometimes holiday insurance will not meet the staggering costs of medical care and treatment and we can help you try and recover any expenses you incur. As part of one of the UK’s leading law firms, Farnworth Rose solicitors, we have unrivalled success and have built a reputation for securing the highest compensation awards for our clients and our aim is to ensure we continue to do so as efficiently as possible.

We have your best interests at heart and we strive to recover compensation not only for the pain, suffering and distress a hotel accident has caused you, but also for any financial costs, expenses and loss of earnings that you have incurred.

Your right to claim

The law in the UK allows you to claim compensation up until the third anniversary of the accident date. So if you are still suffering with symptoms as a result of the injuries that you sustained in a hotel accident abroad, you may still be eligible to claim.

Anne Thomson, Head of Travel Law, has over 25 years’ experience of successfully handling hotel accident claims. Anne comments: “It is important for a person who has been involved in an accident overseas to seek expert legal advice as soon as possible. At Your Holiday Claims we pride ourselves on our levels of expertise and the client care that we provide to all our clients in the field of travel law. We offer a very personal, caring service to anyone who turns to us for help in their pursuit of seeking compensation.

“I have previously worked for two of the largest UK tour operators, Thomas Cook and First Choice/Thomson and understand how the tour operators work and their obligations under the Package Travel Regulations 1992. This background has been invaluable in helping us to pursue successful claims for holidaymakers who have been injured as a result of fault on the part of the hotel”.

No win no fee, no cost to you

If you have been unfortunate enough to have sustained injuries whilst on holiday abroad, we are on your side and offer friendly, legal expert advice. The majority of cases that we deal with are handled on a no win no fee basis but we recommend clients take out an insurance policy to protect against the risk of having to pay any disbursements (cost of a medical report for example) or the other side’s legal costs if the claim is unsuccessful.


Check Out Our Real Life Success Stories

Take a look at our real life success stories to find out how we have helped people like you receive the compensation they deserve.
Location: Marmaris Palace Hotel
Illness: salmonella
Operator: Thomas Cook
Anonymous - Oct 2017
Amount Received
Received £5,350
Location: cruise ship
Illness: helicobacyer pylori
Operator: Thomson
Mrs Hipkiss - Apr 2018
Amount Received
Received £2,400
Location: Jaz Mirabel Park, Sharm el Sheikh
Illness: Travellers’ diarrhoea
Operator: TUI UK Ltd
Denise Brothers - Sep 2017
Amount Received
Received £6,000
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To start your claim - Call: 0330 100 2851

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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
Start your claimtoday! See ourSuccess Stories
Hotel Accident Claims