£4,800 compensation for hospitalised holidaymaker at ClubHotel Riu Bambu

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£4,800 compensation for hospitalised holidaymaker at ClubHotel Riu Bambu

A British holidaymaker has successfully received £4,800 in compensation after her stay at ClubHotel Riu Bambu in the Dominican Republic was ruined by a severe case of gastric illness.

Our client and her husband from Barnsley, looked forward to a special break away at ClubHotel Riu Bambu, Punta Cana to celebrate their wedding anniversary and her husbands 50th birthday celebration.

As loyal customers of over 15 years with Thomson and First Choice Holidays, and returning visitors to the Dominican Republic, they felt assured the Club Hotel Riu Bambu would be the perfect place to celebrate both special occasions.

Commenting on their ruined holiday at the Club Hotel Riu Bambu our client said “We arrived at Riu Bambu on Saturday 31st May 2014 for a two week all-inclusive stay. After a couple of days the food and hygiene standards seem to deteriorate.

“At breakfast we witnessed a member of staff pouring all the dregs from the remaining coffee pots into the original machine to be used again.

“Bedding, sheets and and towels in the rooms were also not very clean. Beach towels were unbelievably smelly and dirty.

“There were flies and wasps everywhere in the hotel restaurant and a dead wasp was poured into my husbands wineglass from out of the bottle!”

By Monday 9th June our client began to feel unwell, suffering symptoms of nausea, diarrhoea and stomach cramps; symptoms which severely worsened over the coming days.

“After 27 hours of vomiting and no fluids I thought I was dying, literally. Just after midnight I asked by husband to get the doctor asap” the lady said.

After consultation with the doctor at the resort, our client was admitted to hospital where they “continually replaced fluids through the night, took blood samples and administered medication”.

“I still cannot go out for a meal and eat what I would like. I am very wary of all food and have lost nearly a stone in weight since the incident.” she added.

On 13th June, the day before their planned departure, our client was finally able to return to the resort with her husband but stated by this point “my holiday had been the holiday from hell and completely ruined!”

Sue Robinson, expert travel law solicitor at Your Holiday Claims, commented: “I am very pleased that my client has now received compensation for a ruined Dominican Republic holiday.

“I hope this settlement will help the couple in moving forward from their distressing ordeal.

Commenting on their compensation award, the lady said: “My husband and I are pleased to have been compensated for what was a truly awful holiday and would like to thank Sue and the team at Your Holiday Claims for their assistance.

“I hope that in publicly sharing our experience it will encourage others to seek help should they find themselves in a similar situation.”

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£4,800 compensation for hospitalised holidaymaker at ClubHotel Riu Bambu