A holidaymaker who suffered food poisoning during a holiday in the Dominican Republic has been awarded £2,500 in compensation.
Geoff Clarke, 78, from Essex, and his family fell ill at the four-star Bahia Principe Hotel.
Mr Clarke said: “We were there for two weeks but it was only after three days that we started feeling really ill. It was a disaster and not a holiday at all.”
After staying at the same hotel, another family from West Yorkshire has also won a share of £1.9 million compensation.
The Ward family contracted acute gastroenteritis and suffered symptoms of severe stomach cramps, sickness and diarrhoea while staying at the Bahia Principe.
Guests complained that there was a complete lack of hygiene, with cockroaches and vermin around the hotel, food covered in flies and overflowing toilets.
Find out more about making a Dominican Republic holiday claim.
The Dominican Republic Tourist Board said: “Hygiene in its hotels is of the highest order and follows UK standards, as formulated by the British consultant hired under recommendation from the World Tourism Organisation.”
“We deeply regret that these visitors did not experience the true Dominican Republic – warm hospitality and high service we aim to offer all guests to our shores.”
“We would like to assure visitors that this experience is the exception to the rule and not in keeping with our high standards and expectations that the Dominican Republic and hotels offer our valued visitors.”
Tracy Stansfield, an experienced solicitor who is a key member of the Holiday Claims Team at YourHolidayClaims, a division of Farnworth Rose Solicitors, said: “There have been many reports of illness at this hotel previously, and the tour operators should carry out a full investigation to find out the source of illness. Anyone who has become ill at the Bahia Principe Hotel during the past 3 years should contact us as soon as possible to discuss a compensation claim on 0330 100 2851.”
Make sure you are supported throughout the process by the experienced holiday illness claim solicitors.