£2.5k compensation awarded after Caribbean holiday from hell

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A holidaymaker who suffered food poisoning during a holiday in the Dominican Republic has been awarded £2,500 in compensation.

Geoff Clarke, 78, from Essex, and his family fell ill at the four-star Bahia Principe Hotel.

Mr Clarke said: “We were there for two weeks but it was only after three days that we started feeling really ill. It was a disaster and not a holiday at all.”

After staying at the same hotel, another  family from West Yorkshire has also won a share of £1.9 million compensation.

The Ward family contracted acute gastroenteritis and suffered symptoms of severe stomach cramps, sickness and diarrhoea while staying at the Bahia Principe.

Guests complained that there was a complete lack of hygiene, with cockroaches and vermin around the hotel, food covered in flies and overflowing toilets.

Find out more about making a Dominican Republic holiday claim.

The Dominican Republic Tourist Board said:  “Hygiene in its hotels is of the highest order and follows UK standards, as formulated by the British consultant hired under recommendation from the World Tourism Organisation.”

“We deeply regret that these visitors did not experience the true Dominican Republic – warm hospitality and high service we aim to offer all guests to our shores.”

“We would like to assure visitors that this experience is the exception to the rule and not in keeping with our high standards and expectations that the Dominican Republic and hotels offer our valued visitors.”

Tracy Stansfield, an experienced solicitor who is a key member of the Holiday Claims Team at YourHolidayClaims, a division of Farnworth Rose Solicitors, said: “There have been many reports of illness at this hotel previously, and the tour operators should carry out a full investigation to find out the source of illness. Anyone who has become ill at the Bahia Principe Hotel during the past 3 years should contact us as soon as possible to discuss a compensation claim on 0330 100 2851.”

Make sure you are supported throughout the process by the experienced holiday illness claim solicitors.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£2.5k compensation awarded after Caribbean holiday from hell
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